Customer Care
Questions, answered.
Orders & Shipping
Shipping is a flat $7. Orders of $129 or more ship free, automatically.
Orders are processed within 1 to 3 business days and usually arrive within 2 to 5 business days in the US. A tracking number is emailed as soon as your order ships.
SEVORR currently ships within the United States. If you are somewhere else and have your eye on a piece, write to support@sevorr.com and we will see what we can do.
Returns & Warranty
You can return or exchange a piece within 30 days of delivery, as long as it is unworn and in its original packaging. Write to support@sevorr.com with your order number and we will send instructions.
Return shipping is on you, unless the piece arrived damaged or defective. In that case we make it right at no cost.
Every piece is covered for one year against manufacturing defects under normal wear. Normal wear and tear, accidental damage and lost items are not covered. The full terms are on the Warranty page.
Contact us right away at support@sevorr.com with photos. We will arrange a replacement or a refund at no cost to you.
Materials & Care
Real 925 sterling silver, on its own or finished in gold vermeil. Stones are lab grown white sapphire, moissanite, cubic zirconia and shell pearl. The full story is on Our Materials.
Yes. Every piece is nickel-free and hypoallergenic, made to stay comfortable through long days.
That is the point. Take it off for pools and workouts, keep perfume off the metal, and it will hold up. Simple habits are on the Jewelry Care page.
Sizing & Gift Cards
The Size Guide shows how to measure rings, bracelets and necklaces at home with a strip of paper and a ruler.
Yes. Digital gift cards from $50 to $300, delivered by email and usable across the store. Gift cards are non-returnable.
